Frequently Asked Questions.

Your Recovery provides personalised, one-on-one support from peer mentors with lived experience in addiction, mental health, and recovery. We understand what it’s like to rebuild your life from the ground up, because we’ve been there too.

Through online sessions, we work alongside you to explore all eight dimensions of wellness: emotional, physical, social, spiritual, financial, environmental, occupational, and intellectual, helping you create meaningful change in the areas that matter most to you.

Our approach is holistic and client-led, meaning you choose the pace and focus. Whether your goal is complete abstinence or a harm reduction approach, we’ll support you with tools, structure, and accountability that fit your lifestyle.

We also host in-person workshops in Perth, Western Australia, where people can connect, learn practical life skills, and build community in a safe, judgment-free space.

In short, Your Recovery helps you move from surviving to genuinely thriving.

We’re grounded in lived experience. We know first hand how hard it can be to find the right support, the kind that actually listens and understands you. That’s why Your Recovery takes a whole-person approach, looking beyond the surface issue to explore all the factors that have led you to this point.

Unlike many other services, we have no wait times, and our support is accessible Australia wide through online sessions. We’re also profit for purpose, which means we operate with the same heart and mission as a not-for-profit, but without the red tape or restrictions that often limit how and when support can be offered.

Your Recovery keeps pricing affordable and transparent, ensuring help is available when you actually need it.

No. Your Recovery is not therapy, psychology, counselling, or clinical treatment.
We don’t diagnose or prescribe. We use structured, evidence-informed approaches from a peer perspective, meaning everything is grounded in lived experience, collaboration, and practical tools.

Think of it as having someone in your corner who’s been through the trenches, understands the terrain, and knows how to help you find your next foothold.

A Peer Mentor is someone who has been through addiction and recovery themselves, and now supports others going through it. They’re not speaking from a textbook… they’ve lived it. They know what cravings feel like, what shame and relapse can look like, and how hard change can be.

A Peer Mentor walks beside you, helping you navigate challenges, set goals, regain confidence, and strengthen coping tools at your own pace. They offer practical strategies, emotional support, accountability, and a place where you can talk openly without needing to justify your experiences.

In Your Recovery, peer mentors combine that lived wisdom with evidence-based practices like CBT, DBT, mindfulness, and harm-reduction or abstinence pathways, supporting you through a whole-person wellness approach as you rebuild a life that feels safe, stable, and genuinely yours.

Your Recovery is based in Yanchep, Western Australia. We provide online peer mentoring sessions via telehealth, which means we support clients Australia-wide.

All sessions are delivered remotely, so you can access the service regardless of your location within Australia.

Your Recovery is open to anyone wanting support with addiction, mental health challenges, behaviour change, or life transitions. Addiction doesn’t pick favourites, it impacts people from every background, culture, identity, and life experience. Because of that, our space is built to be welcoming, safe, and respectful for all.

We welcome:

• LGBTQIA+ communities

• First Nations peoples

• Culturally and linguistically diverse communities

• People with disabilities

• Neurodivergent individuals

• Parents, carers, and single parents

• People in early recovery, long-term recovery, or exploring change for the first time

Your Recovery is a judgment-free, inclusive space where everyone’s humanity comes first.

Yes. We work with young people aged 13 - 17, and anyone 18+ is considered a young adult within our service.

All practitioners hold Working With Children Checks and current police clearances. For all youth sessions, a parent or guardian must be present. This is not only for safety and transparency but also to help caregivers learn how to support their young person as they move through this chapter. When the adults understand the tools and language we use, everyone is better supported at home.

Young people don’t need a diagnosis or formal paperwork to access support, just a willingness to show up and explore what's going on for them.

Yes. Many clients come to us:

• straight out of detox,

• in early days of stabilising,

• after a lapse or relapse,

• during long-term maintenance, or

• when they’re exploring change but not ready to jump in yet.

We meet you where you’re at and help you build a roadmap that feels achievable.

You won’t be judged, penalised, or shamed. A lapse (a one-off slip) or a relapse (a return to old patterns over days, weeks, months, or longer) does not erase the work you’ve already done. Nothing is “undone.” Your progress doesn’t disappear just because you hit a rough patch.

When a lapse or relapse happens, we look at what led up to it, help you stabilise, and support you to reconnect with your goals. The focus is on understanding and adjusting, not starting from zero. The work is still there, waiting for you, and we simply pick up from where you left off.

You can book directly through our online calendar, which is available throughout the website, including the green “Book Now” button in the top right corner of every page. All sessions must be paid in full at the time of booking to secure your appointment.

If you’re new to Your Recovery, please select the ‘Initial Consultation & Assessment’. This is your first step and gives us the foundation we need to understand your current situation and support needs.

For returning clients ready to continue their AOD peer mentoring, choose ‘Ongoing Consultations & Support’ when booking future sessions. Everything is booked online, easy to navigate, and designed to help you get started without any wait time delays.

Online sessions are held through Google Meet and managed via our secure practice system, Splose.Before your appointment, you’ll receive a text message with your Google Meet link. In most cases you can join by tapping the link:

• On a computer: Opens directly in your browser — no downloads or account needed.

• On a phone/tablet: Most devices join through a browser. If yours asks for the Google Meet app, you can install it for free or switch to a computer instead.

Sessions run over video, and if your internet drops or the platform glitches, we’ll switch to a phone call so your session continues without interruption.

What you need: a device, a semi-stable internet connection, and a private space.

If you don’t have reliable internet or a device that can access Google Meet, please email us through the contact page before your Initial Consultation & Assessment.

We can arrange to conduct your session by phone call, or help you explore options such as using a computer at a local library or another accessible community space. You won’t miss out on support because of technology; just let us know what you’re working with and we’ll find a way to make it work.

Yes, if it helps you feel safer or supported. Just let us know in advance so we can shape the session around everyone’s needs.

The initial assessment is an 80-minute session, which makes it longer and therefore more expensive, than regular consultations. This session includes a thorough, structured assessment designed to give us a clear picture of your current life, day-to-day functioning, supports, challenges, patterns, and wellbeing across the Eight Dimensions.

We don’t ask for your whole story, and we don’t encourage storytelling. The assessment uses direct, closed questions so we can gather the important information quickly and clearly, without asking you to unpack everything or revisit unnecessary details.

Collecting this information upfront means ongoing sessions are more focused, with less backtracking and less need to clarify basic information. It allows us to move into practical support sooner, with a strong understanding of what matters most in your life right now.

For the best results, we recommend booking sessions weekly to ensure consistent support. However, the frequency of sessions can be tailored to your needs and availability. Regardless of whether you have an appointment booked, we conduct weekly check-ins to touch base with clients. This consistent communication helps us ensure you’re staying on track, and if you’re not, we can intervene and assist you more quickly.

The length of time you work with us is completely up to you. Everyone’s recovery looks different, and there’s no “right” timeline. Some people access peer mentoring intensively at the start, then taper down as things stabilise. Others dip in and out over months or years as life changes.

There is no time limit, and you will never be encouraged to leave because someone else thinks you’re “doing well enough.” Our founder, Paris, knows firsthand how unsettling it feels to be cut off from support before you’re ready, and that is not the experience we want for anyone here.

You decide how long you want to participate in AOD peer mentoring, and we walk alongside you for as long, or as little, as feels right for your life and your recovery.

If you cancel more than one full business day before your session, and you’ve already paid:

• You can credit the payment to your next session, or

• You can request a refund (only) if you’re not returning.

If the cancellation occurs within one business day, the session fee is payable, unless there are exceptional circumstances.
This protects the practitioner’s time and allows us to offer consistent support.

Examples of not meeting the one full business day requirement

• Appointment: Monday 8:00am
  Cancelled: Friday 2:00pm
  Why not: Weekend doesn’t count as business days, and Friday afternoon isn’t a full business day before Monday.

• Appointment: Wednesday 3:00pm
  Cancelled: Tuesday 4:00pm
  Why not: Less than one full business day between cancellation and the session.

All records are stored securely through Splose, which uses Amazon Web Services (AWS), one of the world’s leading secure cloud platforms.

Your data is protected using:

• AES-256 encryption at rest (your stored data is encrypted),

• TLS 1.2+ encryption in transit (your data is protected while being accessed), and

• strict access controls: only authorised practitioners can view your file.

If you consent to AI-supported transcription, Splose creates a secure written transcript of your session to support accurate record keeping. These transcripts are confidential, stay inside your client file, and are never used for training, marketing, or external analysis. Splose complies with Australian privacy standards, and your information is kept private, encrypted, and confidential at all times.

Unfortunately, no. Medicare rebates only apply to recognised clinical allied health services, and peer mentoring is not covered under the Medicare Benefits Scheme. Even though we use structured, evidence-based tools, Your Recovery is not a clinical service, which means no Medicare claims can be made for our sessions.

No. Private health funds do not cover peer mentoring. They only provide rebates for clinicians such as psychologists, counsellors, social workers, and allied health professionals. Your Recovery sessions fall outside those categories, so private health rebates are not available.

Possibly, but this depends entirely on your plan and how your goals and budgets are written.

Some participants may be able to use funding through categories such as:

• Capacity Building – Increased Social & Community Participation

• Capacity Building – Improved Daily Living

• Core Supports – Assistance with Social, Economic & Community Participation

Peer mentoring can sometimes align with goals around mental health recovery, emotional regulation, life skills, community engagement, and developing healthier daily routines.

However, we cannot check your plan for you, and we cannot advise on specific codes. You will need to confirm with your plan manager, support coordinator, or LAC before booking. If approved, we can provide NDIS-compliant invoices, session notes, and reporting.

We understand that life can get messy, unpredictable, and financially tight. If you’re experiencing hardship, you’re welcome to email us through our contact page, so we can explore options together. While we can’t guarantee reduced fees in every situation, we’ll always look at what may be possible, whether that’s adjusting the timing of payments or offering alternative support pathways.

We’re also working on building a Pay It Forward system, where community supporters can help cover or subsidise sessions for people who genuinely can’t afford support. It’s still in development, but once it’s live, it will offer another layer of accessibility for those who need it most.